Your Right to Erasure

Under the UK General Data Protection Regulation (UK GDPR), you have the right to request the deletion of your personal data. This page explains how to submit a data deletion request to Hi Human Ltd.

For patients: If you interacted with a healthcare practice’s AI receptionist (Hannah), the practice is the data controller. Please contact the practice directly to request deletion of your records. We will cooperate with the practice to fulfil your request.

How It Works

Submit — Send your deletion request via email (details below)
Verify — We confirm your identity to protect your data
Process — Your data is deleted within 30 calendar days
Confirm — We send you written confirmation of deletion

What Data Can Be Deleted

Upon a valid deletion request, we will remove:

Your contact profile (name, phone, email, date of birth)
Voice call recordings and transcripts
Chat conversation history
WhatsApp, Instagram, Facebook Messenger, RCS, and Telegram message history
Appointment records
Correspondence logs (SMS, email)
Contact notes
Analytics data linked to your profile

Exceptions: We may be required to retain certain data to comply with legal obligations (e.g., billing records for HMRC — 7 years). We will inform you of any such exceptions.

Submit a Deletion Request

To request deletion of your data, please email us with the following information:

Email: [email protected]

Subject line: Data Deletion Request

Please include:

Your full name (as known to us)
Email address associated with your account or interaction
Phone number (if applicable)
Which channel you interacted through (WhatsApp, Instagram, Messenger, RCS, Telegram, webchat, voice call, SMS, admin dashboard, patient portal)
The name of the healthcare practice (if applicable)
Whether you want full deletion or partial deletion (specify which data)
Any additional details to help us locate your data

What Happens Next

Step	Timeline
Acknowledgement of your request	Within 3 business days
Identity verification (if needed)	Within 5 business days
Data deletion completed	Within 30 calendar days of verified request
Written confirmation sent to you	Upon completion

Platform-Specific Information

Meta Platforms (WhatsApp, Instagram, Messenger)

If you interacted with us via WhatsApp, Instagram, or Facebook Messenger, you can also:

Delete the conversation thread in the app (removes your local copy)
Block the business account to prevent further messages
Use this page or email us to request server-side deletion of all your data held by Hi Human

RCS (Rich Communication Services)

If you interacted with us via RCS messaging, you can delete the conversation in your messaging app and contact us to request server-side deletion.

If you interacted with us via Telegram, you can delete the conversation with our bot and contact us to request server-side deletion of all stored data.

For Healthcare Practices

If you are a healthcare practice using Hi Human and need to process a patient data deletion request:

Log in to your admin dashboard
Navigate to the patient’s contact record
Use the GDPR tools to preview and execute deletion
The system will delete all associated data across all tables in a single transaction
An audit log entry is automatically created for your records

For assistance, contact [email protected].

Contact Us

Department	Email
Data Protection / Privacy	[email protected]
NHS & Healthcare Compliance	[email protected]
General Support	[email protected]

Post: Data Protection Lead, Hi Human Ltd, England & Wales

We will respond to all requests within one calendar month as required by UK GDPR Article 12(3).

This page satisfies Meta Platform data deletion requirements, UK GDPR Article 17 (Right to Erasure), and NHS DSPT data subject rights requirements.